Shipping Information

 

 

policies and shipping information

Perkse is care-free and fun, but we promise not to take your customer experience lightly.

 

Perkse Coffee and Tea Policies and Shipping Information

SALES TAXES | Please note that there are NO TAXES on Loose Leaf Tea!


ORDER CHARGES | To get your items to you in a jiffy, your credit card will be charged in US dollars according to the charges displayed during Checkout.  Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order (then feel free to celebrate your new find)!


SHIPPING | We ship via Canada Post to offer you the most economical shipping method possible. When your item ships, you will receive a shipment notification email.  Rest easy that your order is on its way (and try not to stalk the mail carrier…too much).  Shipping transit time is typically 5-10 business days.  All items will be carefully packaged and shipped within 24 business hours after payment is received! ✈


PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. If you’d like to insure your shipment via CPC, please contact us prior to ordering. ALL LOST, STOLEN OR RETURNED packages paid without insurance are the responsibility of the buyer. In the rare event of a CPC failure, please contact them with any questions or concerns.


FREE SHIPPING | We offer free shipping to the United States or Canada when you spend $50!!

SHIPPING RATES | TO THE U.S. and CANADA

Orders $50 and over: FREE SHIPPING
Orders $25 - $49.99: $9.99
Orders under $25: $5.70


INTERNATIONAL SHIPMENTS | Delivery for international orders varies by country, takes an average of 2-4 weeks. When your item ships, you will receive a shipment notification email.  Please note we cannot control customs delays and are not responsible for lost or stolen packages. If you’d like a tracking ID, we can ship via FedEx or UPS, however shipping costs will increase considerably. Can we just add that we love you for being a Perkse lover across oceans?


INTERNATIONAL SHIPPING RATES | OUTSIDE OF U.S. AND CANADA

Orders $80 and over: FREE SHIPPING
Orders $20 - $79.99: $19.99
Orders under $20: $12.00


DELIVERY | We ship to the ship to address listed in the order confirmation. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right.


EXPRESS ORDERS | Express orders must be received before 4PM EST to be shipped that same day. A small rush fee applies. Email us for details.


CHANGE YOUR ORDER | If you would like to change your order, please send us an email at hello@perkse.com with your order confirmation #.


RETURNS AND EXCHANGES | We love what we do and we want you to love your items. Customer satisfaction is our number one priority ★★★★★.  At Perkse, we want you to be satisfied and happy with your order! Within 15 days of your purchase, if for some reason you are not happy with your purchase, send us an email at hello@perkse.com, we can discuss your order for an exchange request or credit only. Refund amount is equal to the item price minus the shipping cost. Return shipping costs are the buyer’s responsibility.


Thank you for choosing Perkse!

We want to make sure you enjoy your experience and have all your questions answered! If you don't find what you need, please contact us at hello@perkse.com so we can assist you.